𝐎𝐧-𝐒𝐜𝐫𝐞𝐞𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞

About the job

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐎𝐧-𝐒𝐜𝐫𝐞𝐞𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞

Location: Main Shahrah-e-Faisal, Karachi

Shift: 06:00 PM – 03:00 AM (PST)

Working Days: Monday – Friday

Employment Type: Full-Time | Onsite

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

ZUE is hiring a dedicated On-Screen Customer Service Representative to handle inbound customer queries, resolve complaints, and ensure an excellent customer experience.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

Handle inbound customer calls professionally.

Assist customers with account inquiries, transactions, and technical issues.

Troubleshoot issues and guide customers through online services.

Record customer interactions in CRM and maintain accurate documentation.

Collaborate with internal teams to resolve customer concerns.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

Minimum 2 years of US customer service experience

Bachelor’s degree or A-Levels

Strong English communication skills

Proficiency in MS Office

Ability to work US shift timings

𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬

OPD & IPD Health Coverage (Self, Dependents & Parents)

Life Insurance

Fuel Card (Male Employees)

Free Pick & Drop (Female Employees)

In-House Gym Facility

Paid Leaves & US Holidays

Referral Bonus

𝐀𝐩𝐩𝐥𝐲 𝐍𝐨𝐰

Send your CV to [email protected] and mention the position and location in the subject line.