Administrative and Customer Support Specialist

Full job description

Key Responsibilities:

1. Quotations Management:

- Prepare accurate and timely quotations for clients.

- Collaborate with the sales team to address customer inquiries related to pricing and products.

2. Email Correspondence:

- Manage and respond to client emails in a professional and timely manner.

- Maintain an organized email system to track communication history.

3. Customer Support:

- Provide excellent customer service by addressing inquiries, concerns, and complaints through various communication channels.

- Ensure customer satisfaction by resolving issues effectively and escalating when necessary.

4. Phone Call Handling:

- Answer incoming calls professionally and assist customers with their inquiries.

- Make outbound calls for follow-ups, confirmations, or other required purposes.

5. Invoicing and Billing:

- Prepare and send invoices to clients promptly.

- Verify and record payment details, and coordinate with the finance team for accuracy.

6. Delivery Status Coordination:

- Monitor and track delivery progress.

- Update clients on the status of their orders and ensure timely resolution of delivery-related concerns.

Qualifications:

- Proven experience in administrative, customer support, or design-related roles is preferred.

- Strong written and verbal communication skills.

- Proficient in MS Office, especially Excel, Power Point and experience with email platform and
accounting software (e.g., QuickBooks).

- Ability to multitask, prioritize, and maintain attention to detail.

- A customer-oriented mindset with excellent problem-solving and creative skills.

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person