Associate Training & QA

Daraz, established in 2015, is South Asia’s leading e-commerce platform operating across Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. Supporting over 100,000 active sellers, Daraz leverages advanced marketplace technology to engage a rapidly growing consumer base of 500 million people. With innovative logistics and payment solutions such as Daraz Express and Daraz Pay, the company provides one of the region’s most efficient and digitalized infrastructures. Daraz is committed to serving 100 million customers and businesses by 2030, positioning itself as a key driver of South Asia’s digital commerce landscape.

The role requires acting as a strategic learning partner across multiple ventures, focusing on the design and delivery of impactful training programs. You will be responsible for managing the Learning Management System (LMS) administration and overseeing BPO trainers. Collaboration with stakeholders is essential to enhance skill development, process excellence, and overall performance across Pakistan, Bangladesh, Nepal, and Sri Lanka.

Key Responsibilities:
- Deliver onboarding sessions for new employees and conduct post-training assessments to evaluate effectiveness.
- Organize and facilitate training programs covering communication, soft skills, leadership, and time management.
- Conduct customer satisfaction and process-related training sessions aimed at improving service quality.
- Develop and maintain training content, modules, and calendars to ensure structured and timely delivery.
- Manage the LMS by uploading courses, tracking learner progress, generating reports, and ensuring compliance with training requirements.
- Conduct Train the Trainer (TTT) sessions for BPO partners and monitor both ad-hoc and scheduled training activities.
- Coordinate with internal and external stakeholders to ensure the timely completion of all training-related tasks.
- Support campaign-specific training initiatives before and after launch phases.
- Lead training-related projects including agent profiling, hiring support, and assessment processes.

Required Qualifications:
- Bachelor’s degree in Education, Business, Human Resources, or a related field.
- 2 to 4 years of experience in training, facilitation, or learning and development roles.
- Excellent communication, presentation, and public speaking skills.
- Proficiency with Learning Management Systems such as TalentLMS or iSpring.
- Ability to design engaging and effective training content for both classroom and e-learning environments.
- Strong organizational and time management skills.
- Comfortable working collaboratively with cross-functional teams and external partners, including BPOs.
- Proactive, detail-oriented, and skilled in evaluating training effectiveness.

Preferred Qualifications and Benefits:
- Opportunity to work in an international, start-up-like environment with exposure to Alibaba Group’s world-class e-commerce ecosystem.
- Access to rigorous training and development programs in team management, leadership, business analytics, and operations.
- Chance to contribute to the development of the next generation of business leaders in the e-commerce sector.
- Competitive salary and incentive package aligned with the role’s responsibilities and impact.

This position offers a unique opportunity for professional growth while contributing to a leading digital commerce company shaping the future of South Asia.

Job Skills

LAN

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Minimum Education

Bachelor

Degree Title

Bachelor’s degree in Education, Business, HR, or a related field.

Maximum Experience

Doesn't Matter

Apply Before:

Oct 03, 2025