Cabin Crew Duty Coordinator

To coordinate and monitor daily cabin crew operations on a 24/7 shift basis, ensuring crew punctuality, operational readiness, documentation accuracy, and compliance with Air Arabia’s operational, safety, and regulatory standards. The role is operational and administrative in nature, focused on real-time coordination, compliance monitoring, reporting, and operational support.

Key Result Responsibilities

 

• Coordinate daily cabin crew operations to support on-time departures and continuity of flight operations.
• Liaise with OCC, Crew Control, and Operations to manage crew replacements, standby activation, and operational changes.
• Support cabin crew coverage during irregular operations, including delays, sickness, and crew shortages.
• Act as the operational point of contact for cabin crew-related matters during assigned duty shifts.
• Conduct pre-flight and post-flight spot checks during daily briefings to verify: Crew attendance and punctuality, Validity of mandatory documentation, Uniform, grooming, and appearance compliance, adherence to SOPs and regulatory requirements
• Monitor compliance with company policies, safety standards, and aviation regulations, escalating deviations in accordance with established procedures.
• Provide real-time operational support to cabin crew during duty periods.
• Coordinate resolution of on-board and ground passenger-related operational issues in collaboration with Flight Deck, OCC, Airport Operations, and Customer Service teams.
• Ensure timely communication and escalation of safety, service, or operational concerns.
• Maintain accurate daily records of: Crew attendance, Sick leave and operational absences, Standby usage and flight coverage
• Prepare, update, and submit daily operational and performance reports to the respective Team Supervisor.
  
   

Key Result Responsibilities - Continued

• Complete required incident reports, operational logs, and shift handover documentation.
• Ensure accurate filing and record-keeping in line with audit and compliance requirements.
• Support in compiling operational data and observations for trend analysis and corrective follow-up.
• Support internal and external audits by providing accurate operational records and documentation.
• Ensure all reports are completed accurately, clearly, and within required timelines.
• Support onboarding of new cabin crew by providing operational guidance and mentoring during initial line operations.
• Ensure effective shift handover by communicating key operational issues, risks, and pending actions to incoming supervisors.
• Carry out any other operational duties as assigned to support the smooth and safe conduct of cabin crew operations.
  
   

Qualifications (Academic, Training, Languages)

• Diploma required; Bachelor’s degree preferred.
• Exposure to irregular operations and real-time operational decision support is highly desirable.
• Demonstrates a high level of professionalism, integrity, resilience, and accountability, with the ability to remain calm, detail-oriented, and solution-focused in a fast-paced, 24/7 operational environment.
• Ability to travel as required for operational or training purposes.
• Strong understanding of airline operations, cabin crew processes, SOPs, and regulatory requirements.
• Strong problem-solving skills with sound judgment and a safety-focused mindset.
• Strong working knowledge of MS Office.
• Fluent in English Language.
• Proficient in airline operational and crew management systems., with ability to extract, compile, interpret, and report operational data clearly and accurately.
• Strong working knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
• Strong written and verbal communication skills for operational and incident reporting.
• Demonstrated ability to maintain confidentiality and handle sensitive information professionally.
• Effective time-management skills with the ability to prioritize competing demands.
• Organized, adaptable, and able to work independently with minimal supervision
• Ability to manage operational logs, reports, and shift handovers efficiently.
• High attention to detail with accuracy in documentation, record-keeping, and compliance.
  
   

Work Experience

• 4 years of experience in airline operations, cabin crew operations, crew control, or operations support.
• Experience coordinating with Flight Operations, Crew Control, Training, Safety, and HR departments.
• Willingness to work rotational shifts, weekends, and public holidays.
• Willingness to work shifts, weekends, public holidays, and be on-call as required.
• Proven ability to manage multiple operational issues in a time-sensitive, high-pressure environment.