Call Center - Sales Team Lead

We are seeking a dedicated Call Center Team Lead to oversee and support our team of agents working on telecom campaigns. The ideal candidate will bring hands-on experience from a domestic call center environment, specifically with telecom-related projects. This role demands strong leadership skills to drive team performance, ensure quality customer interactions, and meet campaign objectives effectively.

Key Responsibilities
As a Call Center Team Lead, you will be responsible for supervising and coaching a team of call center agents to achieve high performance standards. You will closely monitor key performance indicators (KPIs), including call quality, conversion rates, and customer satisfaction metrics, to maintain service excellence. Handling escalations promptly and ensuring swift resolution of customer issues will be a critical part of your role.

You will conduct regular training sessions to enhance the team’s skills and deepen their understanding of campaign requirements. For agents who are underperforming, you will design and implement performance improvement plans to help them meet targets. Ensuring strict adherence to call center policies, scripts, and telecom regulations is essential to maintain compliance and operational integrity.

Collaboration with management is key, as you will coordinate campaign updates, set targets, and provide detailed reporting. Additionally, you will analyze operational data to generate insights that optimize call center processes and improve overall efficiency.

Required Qualifications
- Minimum Intermediate or Bachelor’s degree in any relevant field.
- At least 1 year of experience working in a domestic call center environment.
- Proven background in telecom-related campaigns is mandatory.

Preferred Qualifications and Skills
- Excellent communication and interpersonal skills, enabling effective interaction with both customers and team members.
- Strong knowledge of sales techniques and negotiation skills to support campaign success.
- A results-driven mindset with the ability to identify and resolve issues proactively.
- Ability to work collaboratively as a team player and a willingness to learn and train agents to improve their performance.

Job Requirements
- This is a full-time, on-site position based in Karachi.
- Candidates must be available to work in person at the designated office location.

If you are passionate about leading a team in a dynamic call center environment and have the experience required to manage telecom campaigns effectively, we encourage you to apply for this role. Join us and contribute to delivering exceptional customer experiences while driving your team’s success.

Job Skills

Communication Interacting Skills Sales Knowledge Negotiation Skills Issue Resolution Team Leadership Training Call Center Operations Telecom campaign knowledge

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Minimum Education

Bachelor

Career Level

Entry Level

Maximum Experience

Doesn't Matter

Apply Before:

Jul 24, 2025