Chat-based Customer Support

About the job

Company Description

ThirdEye HR is a progressive HR consultancy focused on streamlining and enhancing human resource management for businesses. We offer specialized HR solutions, including payroll management, recruitment and talent acquisition, performance management, and attendance tracking. Our expertise ensures compliance, efficiency, and employee satisfaction, helping businesses thrive.

Role Description

This is a full-time on-site role for a Chat-based Customer Support Specialist located in Karāchi. The Customer Support Specialist will be responsible for handling customer inquiries, providing support through chat, ensuring customer satisfaction, and offering technical assistance as needed. They will also analyze customer issues to provide effective solutions and maintain positive customer relationships.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills
• Experience in Technical Support
• Analytical Skills to evaluate and resolve customer issues
• Excellent written communication skills
• Ability to work effectively in a team-oriented environment
• Bachelor's degree in a related field is preferred kj