Churn Caller

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Rider Churn & Reactivation Caller is responsible for engaging inactive and churned riders through outbound calls to understand drop-off reasons, communicate updated incentives and benefits, and successfully reactivate riders on the foodpanda platform. The role plays a critical part in improving rider retention, supply stability, and overall marketplace performance. Make outbound calls to inactive, churned, or suspended riders to encourage reactivation

• Identify churn reasons (pay, availability, compliance, competition, onboarding issues) and tailor pitch accordingly
• Clearly communicate incentives, pay updates, insurance benefits, and reactivation bonuses
• Guide riders through reactivation or onboarding steps where required
• Accurately update call outcomes and rider feedback in internal systems
• Collaborate with Operations and Compliance teams to resolve rider issues
• Meet daily/weekly call, reactivation, and conversion targets

Qualifications
 

• 1-2 years experience in customer facing roles, ideally call center experience
• Minimum Education requirement : Intermediate (bachelors will be an added bonus)
• Self-motivated and able to work independently
• Outstanding communication and people skill

Additional Information

What does your playfield look like?

• We work in a flexible but fast paced environment
• We start and end with customers to deliver exceptional service
• We love to innovate, prioritize, decide, and deliver
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us