Cloud Technical Specialist

Job Description
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts.

What you’ll do as a Cloud Technical Specialist:

Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.
Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.
Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
Establish strong relationships with customers and colleagues, adapting to changing situations.
Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.
Work independently and provide guidance to new team members.
Troubleshoot and document incidents, identify root causes and implement preventive measures.
Ensure timely resolution of issues, adhering to SLAs.
Act as a subject matter expert across supported areas and coordinate issue resolutions.
What you will bring to the team:

Bachelor’s degree in Computer Science or equivalent work experience.
Strong client-facing communication skills, including the ability to communicate with all levels of management.
1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
Understanding of computer systems and mobile devices for troubleshooting.
Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
Knowledge of Windows, SQL, and Exchange Server preferred.
Experience with defining and refining business processes focused on high-quality support.
Certifications in Microsoft technologies are preferred.
Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Fresh desk.
Ability to work independently in a fast-paced environment.
Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouses, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 9:00 P.M to 6:00 A.M (Pk time) Rotational Shifts

Job Skills
Cloud Computing Knowledge Microsoft 365Microsoft Azure
Job Details
Industry:
Information Technology
Functional Area:
Computer Networking
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Karachi, Lahore, Pakistan
Gender
No Preference
Minimum Education
Bachelor
Career Level
Experienced Professional
Minimum Experience
4 Years
Apply Before:
Mar 20, 2025
Posting Date:
Feb 17, 2025