Customer Relations Officer

We are seeking a friendly and professional Customer Relations Officer to join our team. In this role, you will be the first point of contact for our customers, helping to resolve issues, answer questions, and ensure a positive customer experience.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat

Resolve complaints and provide appropriate solutions

Maintain customer records and update information

Follow up with customers to ensure satisfaction

Work closely with internal teams to address customer needs

Requirements:

Strong communication and problem-solving skills

Customer service experience is a plus

Ability to remain calm under pressure

Basic computer skills

High school diploma or equivalent; higher education is a plus