Customer Relationship Manager

Job Description

A Customer Relationship Manager (CRM) is responsible for maintaining and enhancing the relationships between a company and its clients. They ensure that customers are satisfied with the company’s products and services, and they work to maximize customer loyalty and retention. 

Key Responsibilities:

1. Customer Satisfaction and Feedback

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Collect feedback from customers, analyze customer data to identify best practices, and improve customer experience.

2. Issue Resolution

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Coordinate with cross-functional teams, including support, service, and management, to improve the customer service experience.

3. Sales and Marketing Support

• Assist with challenging client requests or issue escalations as needed.
• Collaborate with sales teams to identify growth opportunities within existing customer bases.
• Help marketing teams in planning and executing customer engagement strategies.

Job Skills

Communication Skills Manage Client Relationships Customer Satisfaction Management

Job Details

Job Channel:

Women Jobs

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

Female

Minimum Education

Intermediate/A-Level

Career Level

Experienced Professional

Minimum Experience

3 Years

Apply Before:

May 11, 2025