Customer Satisfaction Executive

Full job description

Join Ace Brands as a Customer Satisfaction Executive

Ace Brands is hiring a Customer Satisfaction Executive to connect with guests who share feedback after visiting or ordering from Popeyes. In this role, you’ll be responsible for reaching out, understanding concerns, and ensuring every guest feels heard and valued.

If you have strong communication skills and a guest-focused approach, we’d love to hear from you.

Key Responsibilities:

• Call customers who leave reviews or submit complaints.
• Listen attentively and respond with professionalism and empathy.
• Coordinate internally to ensure quick and effective resolutions.
• Follow up with guests to confirm satisfaction and close the loop.
• Keep accurate records of all interactions and outcomes.

Requirements:

• Fluent spoken English with excellent interpersonal skills.
• Calm, friendly, and solution-oriented mindset.
• Strong communication and problem-solving abilities.
• Self-motivated and able to work independently.
• Previous customer service experience is a plus, not a must.

What We Offer:

• Supportive work environment with hands-on training.
• Opportunity to contribute directly to guest satisfaction.
• Room to grow within the Ace Brands team.

Ready to make every guest interaction count?
Apply now and help us turn feedback into loyalty.

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Experience:

• Customer Satisfaction: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 15/06/2025