Customer Service

About the job

Customer Service

In this role you will be responsible for managing customer complaints, ensure timely resolutions, and enhance service processes

Your key deliverables will be to:

• Managing customer inqueries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing the inquiries across all platforms and maintaining up-to-date CRM tickets.
• Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT)
• Ensure a positive Customer Experience by staying updated with product knowledge ultimately leading to a good Quality Assurance (QA) Score
• Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience

Qualification: Bachelors preferably in a related field

Experience: 3–5 years of experience in Customer Service/Customer Support