Customer Service Executive – Fashion Brand

As a Customer Service Executive, you will be the primary liaison between the company and its customers, addressing inquiries, complaints, and requests related to products, orders, and brand services. Your role is crucial in delivering a smooth and positive customer experience by managing communications across various channels and working closely with internal teams to resolve issues promptly and effectively.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
- Handle order processing tasks, including managing exchanges, returns, and refunds efficiently.
- Provide accurate and detailed product information to assist customers in making informed decisions.
- Coordinate with warehouse and logistics teams to ensure timely and accurate delivery of orders.
- Maintain detailed records of customer interactions and feedback to support continuous service improvement.
- Manage customer escalations with empathy, professionalism, and effective problem-solving techniques.
- Assist marketing and sales teams during promotional campaigns and product launches to enhance customer engagement.
- Monitor and manage the brand’s reputation on online platforms such as Instagram and WhatsApp, ensuring consistent brand messaging.

Required Qualifications
- Excellent communication and interpersonal skills, with the ability to engage and assist customers effectively.
- A strong passion for fashion and a solid understanding of current industry trends.
- Proven problem-solving abilities and the capacity to multitask in a fast-paced environment.
- Fluency in English, both written and spoken.
- Bachelor’s degree in Business, Fashion Management, or a related field.

Preferred Qualifications and Benefits
- Previous experience in fashion retail, e-commerce, or working with luxury brands is highly desirable.
- This is a full-time, in-person role offering the chance to work closely with dynamic teams in a vibrant and fast-growing industry.

This position is ideal for individuals who are customer-focused, detail-oriented, and passionate about fashion. It offers an excellent opportunity to contribute meaningfully to a brand’s success by delivering exceptional customer service and support.

Job Skills

CommunicationInterpersonal SkillsCustomer ServiceProblem-SolvingMultitaskingEnglish FluencyFashion Industry KnowledgeOrder ProcessingSocial Media ManagementCollaboration

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Minimum Education

Bachelor

Career Level

Entry Level

Maximum Experience

Doesn't Matter

Apply Before:

Nov 21, 2025

Posting Date:

Oct 21, 2025