Customer Service Representative

Oceania Education and Visa Services (OEVS), part of Oceania Consultants Group, is a premier international student recruitment agency headquartered in Australia. With a strong operational presence in Pakistan, Nepal, India, the Philippines, and Australia, OEVS excels in guiding students toward their academic and career aspirations at leading global institutions. Our team includes MERN agents, and we are a leading education consultancy in Pakistan committed to helping students achieve their goals.

Job Description:

Role Overview:

We are looking for a Customer Service Representative to join our team and bring fresh ideas to life through innovative design.

Key Responsibilities:

· Greet and welcome visitors with a positive, helpful attitude.

· Answer and direct phone calls in a polite and friendly manner.

· Maintain reception area and all common areas in a clean and tidy manner at all times.

· Monitor and manage the company’s social media accounts.

· Respond to inquiries and messages received on social media platforms.

· Capture and forward leads from social media to the education and migration department.

· Maintain a log of social media interactions and follow-ups.

· Provide regular reports on social media engagement and lead conversion.

· Manage and update the Customer Relationship Management (CRM) system.

· Ensure all client interactions and information are accurately recorded in the CRM.

· Generate reports from the CRM to track leads, follow-ups, and conversions.

· Assist the education and migration department with administrative tasks.

· Prepare and manage correspondence, reports, and documents.

· Organize and schedule meetings and appointments.

· Maintain and update filing systems.

Job Specification:

· Bachelor’s degree in a related field is preferred.

· Proven experience as a front desk officer or in a similar role.

· Proficiency in Microsoft Office Suite.

· Experience with social media platforms and tools.

· Familiarity with CRM systems

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Excellent organizational and multitasking abilities.

What We Offer:

· Competitive Salary with Performance-Based Incentives

· Professional Growth and Development Opportunities

· A Collaborative and Positive Work Environment

How to Apply: Interested candidates should send their CV to [email protected] with the subject line “CV for CSR.”

Job Type: Full-time

Work Location: In person