Customer Service Representative

About the job

This fast-growing DTC company has doubled its revenue every year since 2021, and is now looking for a Customer Service Representative - Email Support to ensure our customers receive outstanding support through email inquiries. Are you ready to be part of our journey?

ABOUT THEKIDDOSPACE

TheKiddoSpace is an 8-figure global eCommerce brand selling kids’ products in 20+ countries. Since our launch in 2022, we've skyrocketed from $0 to multiple 7-figures in our first year, hit 8 figures in 2023, and surpassed €30M+ in revenue in 2024. Now, we’re scaling to €75M in 2025 and 9 figures in 2026—and we need a top-tier Customer Service Representative to help get us there.

Our mission is simple: make parenting easier and more enjoyable. We strive to be the go-to destination for parents worldwide by offering innovative, high-quality products that truly make a difference in their daily lives.

Our vision is bold:

✔ In 2 years – Become a 9-figure kids' brand.

✔ In 5 years – Become one of the biggest kids’ brands in the world, reaching $500M/year in revenue and achieving a billion-dollar valuation.

By joining us, you’ll play a key role in shaping solutions that simplify parenting and enhance the lives of families globally.

ABOUT THE ROLE

We’re looking for a Customer Service Representative to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty.

If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!

QUALIFICATIONS

• Fluent or Native English Speaker – Strong written and verbal communication skills.
• 2+ Years of Customer Service Experience – Proven ability to handle inquiries and resolve issues efficiently.
• D2C eCommerce Background – Must have experience in direct-to-consumer online retail.
• Proficient in Shopify and Gorgias – Hands-on experience required.
• Tech-Savvy & Organized – Strong proficiency in Google Sheets, Docs, and Drive.
• Full-Time Availability – Ready to commit and grow with us.
• Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.

RESPONSIBILITIES

• Managing Email Inquiries – Respond promptly and professionally to customer questions, concerns, and requests.
• Resolving Customer Issues – Handle complaints, process returns/refunds, and troubleshoot order-related problems with a solution-oriented approach.
• Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.
• Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.
• Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
• Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
• Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
• Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
• Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.

WHY JOIN US?

• Growth: From $0 to $30M/year in under 3 years. Our goal? $100M/year in the next two years.
• Dynamic Culture: Challenge and support each other to grow.
• Professional Development: Infinite opportunities as we scale to 9-figures.
• Perks: Yearly paid vacations, funded learning & mentorship opportunities.
• Healthy Competition: Drive continuous improvement with a competitive mindset.

OFFER

This is a long-term opportunity with up to 45 hours per week available. The role offers stability, consistent work, and the chance to grow with our team. The hourly rate for this position is $3.

TO APPLY

Fill out this Google Form.