Customer Service Representative (CSR) – Entry Level

Company: Zidello
Location: M.A Jinnah Road, Karachi
Job Type: Full-time
Work Location: On-site

About Zidello:

Zidello is a growing Pakistani home and commercial cleaning products brand, serving customers through our website, e-commerce marketplaces, social media, and retail channels.

We are looking for a Customer Service Representative (CSR) who is friendly, responsible, and eager to learn. This is an entry-level opportunity for someone who wants to build a career in customer service, e-commerce, and business operations.

Key Responsibilities:

• Respond to customer inquiries through phone calls, WhatsApp, and online channels.
• Assist customers with product information, orders, payments, delivery, and returns.
• Process and follow up on customer orders accurately.
• Handle customer complaints professionally and work toward satisfactory solutions.
• Follow up with customers regarding pending, cancelled, or incomplete orders.
• Maintain accurate customer and order records.
• Make outbound calls to confirm orders and assist customers when required.
• Provide timely updates to customers regarding their orders and deliveries.
• Maintain a professional and positive customer experience at all times.

Requirements

• Fresh graduates and entry-level candidates are encouraged to apply.
• Good communication skills in English and Urdu.
• Confident and polite telephone communication.
• Basic computer skills and familiarity with it.
• Good typing and data-entry skills.
• Strong attention to detail and ability to maintain accurate records.
• Positive attitude, patience, and willingness to learn.
• Ability to work effectively in a team.
• Previous customer service, call center, sales, or e-commerce experience is a plus.

Ideal Candidate

We are looking for someone who is:

• Friendly, confident, and customer-focused.
• Responsible and punctual.
• A good listener and clear communicator.
• Patient when dealing with customer complaints.
• Comfortable speaking to customers on the phone.
• Quick to learn new software and processes.
• Organized and able to manage multiple customer queries.
• Interested in building a long-term career with a growing company.

What We Offer:

• Training and guidance for entry-level candidates.
• Hands-on experience in customer service and e-commerce operations.
• Opportunity to learn about Shopify, online orders, customer relationship management, and business operations.
• Professional and supportive working environment.
• Career growth opportunities based on performance.

How to Apply:

If you are a motivated individual with good communication skills and a passion for helping customers, we would love to hear from you. Apply through Indeed with your updated CV.

Application Question(s):

• What's your current location/ residential area?
• Do you have any previous experience in customer service, call center, sales, or e-commerce?
• What are your expected monthly salary requirements (PKR)?

Work Location: In person