Customer Success Manager

About the job

About the job:

We are hiring a Customer Success Manager to activate and support new customers. Our clients are agencies looking for more ways to sell to their clients. Some of them are new to the business, so we need to ensure they can succeed with our guidance.

The process consists of two parts:

Understand the client’s needs, assist with setup, answer their questions, and ensure a smooth onboarding experience.

Guide the client through their first attempts to sell the product, conduct the process, and demonstrate how to convert leads into customers.

Key Responsibilities:

Guide customers through setup and successful adoption of the platform.

Help customers with technical configuration and integrations.

Mentor clients to close their first sales.

Provide real-time support and video calls.

Monitor customer metrics and maintain regular contact to ensure high retention rates.

Requirements:

Proven experience supporting and implementing 3rd party integrations (API, webhooks, etc).

Experience in customer success, activation, and onboarding.

Sales experience.

Proficiency in Zoom, Google Meet, and other online tools.

Strong communication skills and problem-solving abilities.

Availability to cover at least part of the working hours in the U.S. time zone.

Nice to have:

Experience working with CRMs such as GoHighLevel.

Familiarity with automation tools like Zapier, Make.

Knowledge of Point-of-Sale systems.

Fluent in Spanish (C1/C2 proficiency).

Details:

Full-time position.

Payment: fixed + bonus for meeting KPIs (to be discussed with successful candidates depending on experience).

This is a fully remote role — candidates can be based anywhere.

How to apply:

If this sounds like a great fit for you, we’d love to hear from you!

Please send:

Your resume (PDF or LinkedIn profile link)

A short Loom video (2–3 min) telling us:

• Who you are and your most relevant experience
• One example of how you helped a client succeed
• Your timezone and earliest start date
• Your salary expectations

You can send your application to [email protected].