Customer Support Representative

About the job
We are looking for a highly motivated and customer-focused individual to join our team as a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀t. You will play a crucial role in providing outstanding support to our customers, ensuring their inquiries and concerns are addressed effectively through chat support, emails & calls.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
Provide exceptional customer support via phone, email, and chat in English.
Assist customers with inquiries, troubleshooting, and issue resolution.
Collaborate with cross-functional teams to ensure prompt resolution of customer issues.
Gather customer feedback to help improve our products and services.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
Excellent communication and interpersonal skills
Strong problem-solving abilities
Tech-savvy with the ability to quickly learn and navigate new software
Customer-centric mindset with a commitment to providing exceptional service
Fluent in both written and spoken English
Fresh graduates or up to 1 year of experience in customer support or a related role
Bachelor’s or Master’s degree, or A-Level background with relevant experience

𝐄𝐯𝐞𝐧𝐢𝐧𝐠 and Night 𝐒𝐡𝐢𝐟𝐭𝐬 (𝐑𝐨𝐭𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐡𝐢𝐟𝐭𝐬)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐓𝐚𝐫𝐢𝐪 𝐑𝐨𝐚𝐝, 𝐤𝐚𝐫𝐚𝐜𝐡𝐢

𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥 𝐭𝐢𝐦𝐞 - 𝐨𝐧𝐬𝐢𝐭𝐞