Customer Support Representative

Customer Support Representative (Technical Support)

Location: Bahadurabad, Karachi
Shift: 9:00 PM – 6:00 AM (Night Shift)
Job Type: Full-Time (On-Site)

We Are Hiring!

We are looking for a Customer Support Representative (CSR) with strong technical skills to join our team. If you enjoy solving technical issues, assisting customers, and providing excellent service, we'd love to hear from you.

Responsibilities

• Provide customer support through calls, chat, and messaging platforms.
• Troubleshoot technical issues and guide customers with step-by-step solutions.
• Assist customers with account-related and service-related inquiries.
• Diagnose and resolve basic software, device, and connectivity issues.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions.
• Ensure a professional and positive customer experience.

Requirements

• Strong communication skills in English (spoken and written).
• Good technical troubleshooting and problem-solving skills.
• Basic knowledge of computers, the internet, and networking.
• Ability to learn new systems and technologies quickly.
• Customer-focused attitude with patience and professionalism.
• Previous experience in customer support or technical support is preferred.
• Fresh candidates with strong technical aptitude are encouraged to apply.

Benefits

• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Professional and supportive work environment

Apply now and become part of our growing team!

Work Location: In person