Customer Support Specialist

About the job

📍 Location: Gulshan-e-Iqbal / Gulistan-e-Johar, Karachi — On-site

🕓 Shift: Monday–Saturday | 6:00 PM–2:00 AM or 8:00 PM–4:00 AM PKT

💼 Job Type: Full-time

💰 Total Monthly Package: PKR 63,000 – 75,000+

(Base: PKR 45,000–50,000 + Incentives: PKR 18,000–25,000)

About ABS International

For over 16 years, ABS International has built trusted partnerships with global clients — delivering excellence in customer experience, sales, and digital operations.

We don’t just fill seats — we build careers.

Through structured coaching, supportive leadership, and recognition-based growth, our teams thrive both professionally and personally.

Your Role — Be the Voice that Builds Trust

As a Customer Support Specialist, you’ll be the first point of contact for our international clients — representing global brands with empathy, efficiency, and professionalism.

You’ll learn how to turn challenges into opportunities, and conversations into lasting relationships.

Key Responsibilities

• Handle inbound and outbound calls for US/UK/Canada clients.
• Resolve inquiries with empathy and efficiency, aiming for First Contact Resolution (FCR).
• Apply de-escalation techniques to manage challenging situations with calmness and tact.
• Manage social channel messages (Facebook, Instagram, LinkedIn) and escalate when needed.
• Log accurate case notes and customer data in CRM tools (Salesforce / Zendesk / HubSpot).
• Meet core KPIs: AHT, CSAT, and FCR; engage in daily feedback and coaching sessions.

What You’ll Bring

✅ 1+ year experience in international voice support / BPO / call center roles

✅ Fluent English communication (C1) — both spoken and written

✅ Strong active listening, empathy, and problem-solving skills

✅ Comfortable working on-site night shifts and achieving measurable KPIs

✅ Familiarity with CRM tools and social media handling

Preferred (Nice-to-Have)

• Experience supporting US/UK campaigns or handling social media support
• Prior exposure to KPI-driven environments or early-stage team leadership

What We Offer

⭐ Total package: PKR 63,000–75,000+ per month (base + incentives)

⭐ Daily coaching & skill development — learn from industry experts

⭐ Career growth: Move into Team Lead or Support Manager roles

⭐ Stable, long-term opportunity with a supportive, professional team

⭐ Recognition: Daily & weekly performance bonuses, attendance incentives

Why Join ABS International

Because here, your growth is personal.

You’ll be heard, coached, and recognized — not just for your metrics, but for the mindset you bring to every conversation.

We value empathy as much as efficiency, because great support starts with understanding.

“At ABS, we don’t train you to sound perfect. We train you to connect.” — Ted, Creative LeadHow to Apply

Click “Easy Apply” on LinkedIn and attach your CV.

In one line, write:

“I have X years of international voice/support experience and am available for night shifts in Karachi.”