Customer Support Specialist

Full job description

Job Description

• Professionally manage a high volume of incoming calls and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
• Provide accurate information on products/services, pricing, availability and general support procedures
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Accurately identify needs, troubleshoot issues, and provide clear and correct solutions.
• Deliver exceptional customer service with empathy, patience and in a composed manner
• Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
• Use and record data on multiple software applications while actively listening and speaking with the customer simultaneously on call
• Collect feedback and share insights with management to improve service quality and solve any recurring issues
• Staying up to date with process changes and future updates
• Job Requirements
• Exceptional verbal communication skills in English is a must
• Candidate should be minimum Matric or O Levels pass. Bachelor’s degree or diploma would be a plus

Pay: From Rs80,000.00 per month

Work Location: In person