eCommerce / Customer Experience Manager

Job Description

The eCommerce and Customer Experience Manager is responsible for overseeing the integration of marketing strategies with customer service operations on e-commerce platforms like Shopify. This role demands a unique blend of technical proficiency, customer engagement strategy, and digital marketing oversight to enhance the overall customer experience and drive sales.

Key Responsibilities:

1. E-commerce Management

• Oversee the operation and performance of the company’s e-commerce platforms, primarily Shopify.
• Use coding skills to enhance website functionality and user experience.
• Implement and optimize online sales strategies to increase customer engagement and conversion rates.

2. Marketing Coordination

• Coordinate with the marketing team to align digital marketing strategies with e-commerce activities.
• Manage online promotions, email marketing campaigns, and social media integration.
• Analyze market trends and adjust marketing strategies to meet changing market and competitive conditions.

3. Customer Experience Oversight

• Develop and implement strategies for exceptional customer service that fosters customer loyalty.
• Monitor customer service teams to ensure they meet response times, manage complaints effectively, and deliver a consistently positive customer experience.
• Analyze customer feedback and interaction data to improve product offerings and service delivery.

4. Technical Expertise and Development

• Utilize coding skills to customize the e-commerce platform to meet specific business needs.
• Stay updated with the latest industry trends and e-commerce technologies to ensure optimal platform performance.

Job Skills

Customer Handling Coordination Abilities Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Marketing

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender

No Preference

Minimum Education

Intermediate/A-Level

Career Level

Experienced Professional

Minimum Experience

3 Years

Apply Before:

May 11, 2025