Front Desk Officer - SHF

Omni Academy, a fast-growing training and consultancy firm specializing in digital transformation and strategic excellence, is looking for a Front Desk Officer to join their Karachi office. This full-time role, based at Shahrah e Faisal, offers a monthly stipend of Rs. 40,000 and is set to begin on January 20, 2026. The position involves direct engagement with prospective students and their parents, supporting the admissions process by managing inquiries, maintaining accurate records, and ensuring effective communication throughout the application journey.

Key Responsibilities

Manage inquiries from prospective students and parents via email, phone, and face-to-face interactions, providing clear and accurate information about admission procedures, requirements, and deadlines. Review and verify admission applications along with all supporting documents to ensure they are complete and accurate. Maintain and update admission records within the student management system, tracking the status of applications and providing timely updates to applicants. Respond promptly to follow-up inquiries and assist applicants in completing all necessary admission requirements. Prepare and dispatch admission offers, rejection letters, and enrollment instructions as part of the communication process.

Required Qualifications

A bachelor’s degree in Business Administration, Education, Marketing, or a related discipline is essential. Candidates should have between 1 to 3 years of experience in admissions, student services, or customer service, ideally within the education sector. Strong verbal and written communication skills are necessary, along with a customer-focused approach. Attention to detail and excellent organizational skills are critical for managing multiple tasks efficiently and meeting deadlines consistently. Proficiency in MS Office applications and familiarity with CRM or student database management systems is required.

This role is well-suited for individuals who are organized, communicative, and passionate about supporting educational services. Working on-site at Omni Academy offers the chance to be part of a dynamic environment dedicated to empowering individuals and businesses through innovative training and consultancy solutions.