Hotel Receptionist

Full job description
This is a full-time on-site role for a Hotel Receptionist at LOKAL Rooms in DHA, Karachi. The Hotel Receptionist will be responsible for carrying out receptionist duties, managing reservations, maintaining phone etiquette, and ensuring effective communication with guests and staff on a daily basis.

Your Role

Ensure an excellent guest service experience from the point of arrival, throughout the duration of stay, to point of departure
Execute end-to-end check in and out procedures, make reservations and complete administrative tasks such as filing, key management and maintaining room bills ensuring prompt payments
Communicate with the housekeeping and maintenance departments to ensure prompt responses to guests needs
Address guests' queries and concerns and resolve issues in a timely manner
Monitor and update daily reports and files and other records requested by management
Assist in planning hotel events, meetings and in-house staff engagement activities or special projects, as required
Follow security and safety standards at all times
Your Expertise

2+ year experience in front desk office, reservations or guest relations department of a hotel / guesthouse/ club/ resort is preferred
Good interpersonal skills and communication across all levels
Excellent organizational and multitasking abilities
Customer service orientation and problem-solving skills
Proficiency in MS Office and booking systems
Diploma or certification in Hotel Management or related field
Location: DHA, Karachi

Job Type: Full-time

Pay: Rs40,000.00 - Rs55,000.00 per month

Application Question(s):

We must fill this position urgently. Can you start immediately?
Are you comfortable commuting to this job's location in DHA, Karachi?
Please mention current salary (Must).
Please mention expected salary (Must).
Experience:

hotel receptionist: 2 years (Preferred)
Language:

English (Required)