HR Analytics

We are seeking a detail-oriented and proactive Senior HR Analytics with experience in the BPO. The ideal candidate will possess strong HR operations knowledge, advanced Excel skills, and excellent English communication abilities.

This role is responsible for maintaining HR data accuracy, supporting employee lifecycle processes, coordinating HR reporting, and ensuring efficient HR operations within a fast-paced, performance-driven environment.

Key Responsibilities

 

• Maintain and update employee records, HR databases, and documentation ensuring accuracy and confidentiality.
• Utilize advanced Microsoft Excel functions (VLOOKUP, Pivot Tables, Conditional Formatting, Data Validation, etc.) to generate HR reports, dashboards, and insights.
• Track and manage employee attendance, leaves, and shift records, particularly for call center operations.
• Assist in payroll coordination by providing accurate employee, attendance, and compensation data.
• Prepare and issue HR documentation, including offer letters, confirmation letters, warning notices, and separation documentation.
• Support recruitment coordination, including candidate database management and interview scheduling.
• Facilitate employee onboarding and orientation processes, ensuring all documentation is completed.
• Maintain HR compliance records and assist with internal audits when required.
• Respond professionally to employee HR queries and requests through effective verbal and written communication.
• Assist in training coordination, employee record management, and policy implementation.
• Contribute to HR reporting, workforce analytics, and process improvement initiatives.
  
   

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5–6 years of HR Management experience, preferably in a BPO.
• Advanced proficiency in Microsoft Excel (must be able to create reports and analyze HR data).
• Strong written and spoken English communication skills.
• Experience with HRMS, attendance systems, and payroll coordination will be an advantage.
• Strong attention to detail, organizational skills, and data accuracy.
• Ability to work in a fast-paced and performance-driven environment.
• Professional attitude with a proactive and problem-solving mindset.
  
   

Why Join Level3 BOS

• Work in a dynamic and technology-driven HR environment.
• Opportunity to build expertise in HR analytics and data-driven decision-making.
• Exposure to large-scale workforce management within the BPO industry.
• Supportive performance-based culture with career growth opportunities.