International Customer Service Representative

About the job

Job Title: International Customer Service Representative (Night Shift)

Company: ABS International

Location: On-Site, Gulshan-e-Iqbal, Karachi

Salary: Competitive Package + Uncapped Performance Incentives

Shift Options:

• 5:00 PM – 1:00 AM PKT
• 6:00 PM – 2:00 AM PKT
• 7:00 PM – 3:00 AM PKT
• 8:00 PM – 4:00 AM PKT
• 10:00 PM – 6:00 AM PKT
• Schedule: Monday-Saturday

Deliver Premium Global Customer Support

Drive client satisfaction for international markets while advancing your career with structured growth opportunities at a leading IT services firm.

Core Responsibilities

Customer Experience Management

• Resolve customer inquiries via phone, email, and live chat channels
• Implement issue escalation protocols for complex cases
• Maintain accurate interaction records in CRM systems

Performance Excellence

• Achieve service level agreements (SLAs) for response/resolution
• Collaborate with cross-functional teams to enhance service delivery
• Document transaction histories with precision

Required Qualifications

• 1+ year customer service experience (international preferred)
• Fluent English proficiency (verbal and written)
• Technical aptitude with CRM platforms
• Consistent night shift availability (Monday-Saturday)

Why Join ABS International?

• Earn up to PKR 200,000/month with base + uncapped incentives
• Career progression: Defined pathways to leadership roles
• Comprehensive benefits: Medical coverage + recognition programs
• Professional development: Industry-specific training
• Work-life balance: Structured scheduling in modern workspace

Apply Now

Submit your application through Indeed demonstrating customer service experience.