Logistics Executive – E-commerce

Key Responsibilities:

• Manage daily order dispatch and coordinate with courier partners for timely deliveries.
• Closely monitor refund and return ratios identify reasons for returns and work to reduce them.
• Handle return, exchange, and refund cases efficiently and ensure customer satisfaction.
• Track parcels daily and follow up with couriers on delayed, lost, or misrouted shipments.
• Maintain detailed records of refunds, claims, and courier performance reports.
• Coordinate with customer support to resolve logistics-related complaints.
• Negotiate rates and ensure cost-effective shipping operations.
• Suggest process improvements to reduce refund ratio and improve delivery success rate.

Requirements:

• 1–2 years of experience in logistics or e-commerce preferred.
• Excellent communication and coordination skills.
• Proficiency in Excel/Google Sheets for tracking data and refunds.
• Strong problem-solving attitude and accountability.
• Understanding of e-commerce order flow, COD verification, and return management.

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person