Manager, People Advisory & Business Partnership

About the job

Job Purpose

Working closely with the Senior PABP, the role supports and manages the relationship with employees in the respective client group/assigned countries on all people matters. The role would also work closely with line managers in an advisory capacity and be responsible for independently managing specific divisions/countries on general people matters end to end.

The role will assist in driving initiatives such as the periodic Performance Management process, L&D interventions, Rewards & Recognition, Employee Engagement, etc. for the respective client group/assigned countries in addition to also providing timely reports and analysis. Job also involves effective coordination with internal PICG functions to facilitate business requirements and take part in PICG led bank wide programs/projects

Key result Areas

Business Partnering & Employee Engagement:

• Establish positive meaningful relationships with employees, serve as an advisor to people and partner to business.
• Assist the SVP, PABP in managing the staffing requirements for the Client Group/assigned countries.
• Assist in the smooth onboarding and orientation of senior hires, conduct exit interviews and share feedback internally.
• Support in the group wide Employee Engagement and Wellbeing activities as and when required.
• Conduct regular 1:1, skip level meetings and share feedback.
• In coordination with the employee experience function, ensure all staff grievances are addressed and resolved in a timely manner; initiate appropriate disciplinary process in line with the Bank's policies.
• Provide guidance and input on business unit restructures, workforce planning and succession planning.
• Guide managers on people practices, labor laws and statutory requirements.
• Help drive team culture in creating a ‘preferred’ workplace for employees and foster an environment where employee behavior is aligned to our values. Conduct regular meetings with middle management level in respective groups to update them on PICG transformation journey and new/in the pipeline initiatives/projects.
• Support the PICG team in developing solutions, programs and policies.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department as needed/required.
• Provide HR policy guidance and interpretation.
• Develop contract terms for new hires, upgrades and transfers.

MIS and Policy management:

• Manage all people related MIS / data requests across the client group.
• Maintain a comprehensive employee database and manage ongoing reports/analysis for the client group.
• Work with the PICG functions on policy/benefits review and updates, maintain a record of all policies and benefits for Client Group/assigned countries. Assist employees and people managers on matters relating to policy Implementation and clarification.
• Ensure adherence to policy and be guided by the people manuals across locations. Support line managers in the job evaluation process(documentation and coordination).

Rewards and Recognition:

• Manage the recognition budgets in coordination with the respective Group coordinators, distribution for all client groups.
• Ensure all budgets are accurately maintained and issuance requests are processed in a timely manner in compliance with policy and process.
• Share timely updates with the respective Group Heads and Division Heads on utilization.
• Manage the iValue program in close coordination with the SVP, PABP.

Performance Management:

• Assist the SVP, PABP in effectively managing the PM process for the client group/assigned countries. This includes timely MBOs setting, mid-year performance check, annual appraisal, IIP and PIP management as well rating, bonus and increment distribution.
• Ensure timely completion of mandatory training programs.

Learning and Development:

• Partner with the client group SPOC and ICOD to conduct comprehensive development needs analysis, ensuring alignment between business objectives, workforce capabilities, and individual growth plans.
• Promote a culture of continuous learning and professional growth across all levels of the client group/assigned countries.
• Maintain accurate training records and ensure compliance with industry standards and regulatory requirements.

Knowledge, Skills and Experience

• A minimum bachelor’s degree qualification in any field is required.
• 5-7 years’ experience in Human Resources at both operational and strategic level.
• Strong interpersonal skills, influencing, high level of analytical ability.
• Knowledge of banking business/financial services industry is a distinct advantage.
• Highly customer focused, as it demands in a service industry.
• Leadership skills, experience in working with matrixed organization.
• Sound knowledge of all areas of HR with experience of international practices is preferred.