Medical Billing Operator

We’re looking for a Medical Billing Operator to handle patient communications via inbound and outbound calls. This includes appointment scheduling, insurance verification, prescription coordination, and basic administrative healthcare support. If you’re organized, empathetic, and an excellent communicator — we’d love to hear from you!

Key Responsibilities

Patient Communication: Manage inbound and outbound calls to schedule appointments, confirm visits, follow up on inquiries, and provide accurate information.

Insurance Verification: Check patient insurance coverage, eligibility, and benefits ahead of appointments.

Data Entry: Maintain accurate patient records including personal info, medical history, and insurance details.

Prescription Support: Coordinate with pharmacies and providers to assist patients with medication refills.

Billing Assistance: Address basic billing queries and guide patients to the appropriate financial team.

Follow-Ups & Reminders: Make post-appointment calls and send reminders for upcoming visits.

Medical Records Management: Help manage EMR (Electronic Medical Records) securely and accurately.

Team Collaboration: Communicate with doctors, nurses, and administrative staff to ensure smooth workflows.

Privacy & Compliance: Maintain full confidentiality and follow HIPAA compliance standards.

Qualifications & Skills

Prior experience in admin or call center roles (healthcare background preferred)

Strong communication skills in English (both spoken and written)

Proficient in data entry and documentation

Comfortable using GSuite, Microsoft Office, and EMR systems

Ability to handle multiple tasks in a fast-paced environment

Organized, detail-oriented, and a team player

Knowledge of medical terms or prior healthcare experience is a plus

Technical Requirements (Work-from-Home Setup)

Computer: Intel Core i5 or higher, minimum 8GB RAM (16GB preferred)

Internet: Stable connection with backup ISP

Audio: USB headset with noise-canceling mic

Power Backup: UPS/generator or alternate work location during outages

Workspace: Quiet, dedicated workspace free from distractions