Medical Coordinator

As a Medical Coordinator, you will lead a team of remote medical operators, ensuring exceptional service delivery. You'll manage communication, coordination, training, and task execution — playing a key role in maintaining smooth healthcare operations for our US-based clients.

Key Responsibilities:

Supervise and guide a team of remote medical operators

Define team goals and track performance metrics

Assign tasks based on operator strengths and workload balance

Provide ongoing training, feedback, and performance coaching

Ensure timely resolution of issues and conflicts

Encourage teamwork and a positive remote work culture

Maintain accurate reporting: daily, weekly, and monthly productivity reports

Review operator timesheets before payroll deadlines

Provide backup support during operator absences

Ensure client satisfaction through excellent communication and service

Lead the implementation of feedback from client meetings

Promote efficiency by reducing task completion times and minimizing errors

Daily Goals:

Increase operator productivity and reduce task turnaround times

Maintain 100% accuracy in reviewing and approving timesheets

Generate timely and error-free productivity reports

Support high client satisfaction by addressing queries efficiently

Educational & Professional Background:

Bachelor's degree in healthcare management, business admin, or similar

Certification in medical or health-related areas is a plus

3+ years of experience in a healthcare setting (front desk, billing, customer care)

1+ year of experience in a leadership role

Experience in US healthcare systems is highly preferred

Technical & Tool Proficiency:

• Familiarity with tools like:

Asana

ZOHO Assist

Canva

Vonage & 8x8 (Phone systems)

MS Office Suite (Excel, Word, Outlook, Teams)

EHR Systems (AdvancedMD, eClinicalWorks, etc.)

Remote Work Requirements:

Laptop/Desktop (Intel Core i5 or i7, 8GB+ RAM)

High-speed internet connection (minimum 50 Mbps) with backup ISP or access to an alternate location

High-resolution monitor (1080p or above)

Quiet, dedicated workspace free from distractions

Backup power solution (UPS/generator)