Officer / Assistant Manager – ADC Reconciliation / Dispute & Chargebacks

• Responsible for ADC Reconciliation, particularly Raast Reconciliation and timely handling and resolution of related disputes.
• Responsible to handle Issuance and Acquiring Debit/Credit Cards POS, Ecommerce & International ATM Cash Withdrawal Transaction disputes in timely and effectively is resolved as per Global (Visa, MasterCard & UnionPay International) and Local (Payak) Schemes regulations.
• Responsible to handle ADC related disputes i.e. ATM Cash withdrawal, IBFT, Bill Payments, RAAST & Settlement of ATM Excess / Shortage.

Eligibility:

• Well versed in handling of all Dispute Resolution as well as ADC Reconciliation & Settlement.
• Liaison with internal / external stake holders i.e. Merchant, Branches, Associations, Local & International Acquiring Banks etc.
• Effective time management, multi-tasking, Strong analytical and communication skills.
• Ensure through root cause analysis on re-occurring disputes / complaints, escalation to relevant stakeholders and elimination the possible causes of disputes.
• Prepare of MIS reports.
• Well versed in MS Office.

Minimum Qualification:

Graduate/ preferably Masters/ MBA

Age:

Maximum Up to 30 Years

Position:

OG 1 – Assistant Manager

Years of Experience:

At least 2-5 years’ experience in POS / E-Commerce Disputes and Chargebacks

Shift Base:

Candidate should be available to work in Morning / Evening / Night shifts

Gender:

Male/Female

Location:

Karachi