Patient Care Advocat

About the job

Position: Patient Care Advocate

📍 Location: Karachi (On-site)

🕒 Shift: 06:00 PM – 03:00 AM (PST)

📄 Employment Type: Full-time

Position Overview

The Patient Care Advocate acts as the primary liaison between patients, providers, and internal departments to ensure a seamless and compassionate care experience. This role demands precision, empathy, and a solid understanding of the U.S. healthcare and DME (Durable Medical Equipment) processes.

Key Responsibilities

• Manage patient order intake and ensure accurate, timely processing.
• Handle patient supply inquiries and resolve any service-related issues.
• Coordinate with internal teams, doctors, and insurance providers to address patient concerns.
• Conduct patient outreach calls — including onboarding, wellness checks, birthdays, and follow-ups.
• Perform insurance eligibility checks and take appropriate follow-up actions.
• Conduct patient satisfaction surveys and document outcomes.
• Coordinate with doctor offices and insurance carriers to troubleshoot ongoing orders.
• Obtain and process prior authorization requests (PAR) and verify insurance coverage.
• Maintain precise and updated patient records while meeting productivity and compliance targets.

Mandatory Skills & Experience

• 1–2 years of experience in DME/Medical Supplies (U.S. healthcare market).
• Proficiency in Brightree or similar EHR/CRM systems (proficiency test required).
• Strong knowledge of HCPCS and ICD-10 coding, Medicare/Medicaid billing, and U.S. insurance plans (especially in the DMV region – DC, Maryland, Virginia).
• Excellent English communication skills (verbal and written).
• Exceptional attention to detail, documentation accuracy, and system navigation.
• Basic understanding of DME products and patient care coordination.
• Ability to work independently and meet deadlines in a fast-paced environment.

Benefits:

• Health Coverage: OPD & IPD for Self, Dependents, and Parents
• Life Insurance: Coverage for Self
• Transportation: Fuel Card (Male Employees) / Pick & Drop (Female Employees)
• Paid Leaves & U.S. Holidays
• In-house Gym Facility
• Employee Referral Bonus Program
• Growth-Oriented, Collaborative Work Environment

Apply at [email protected]