Patient Support (Customer Support)

Full job description

Call Centre Representative

Location: Karachi - In Person
Company: HUBKOM (Pvt) Ltd

Company Overview

HUBKOM (Pvt) Ltd is a premier provider of medical call answering and billing solutions, dedicated to supporting healthcare organizations across the United States. We deliver 24/7 call management, after-hours support, patient scheduling, and comprehensive billing services that enable medical practices to operate with greater efficiency and reliability.

Our reputation is built on professionalism, accuracy, and integrity. By combining advanced systems with a highly skilled team, we ensure seamless patient communication and dependable administrative support. At HUBKOM (Pvt) Ltd, we are committed to helping healthcare providers focus on what matters most—delivering exceptional patient care.

Position Summary

HUBKOM (Pvt) Ltd is seeking Call Centre Representatives to join our team. In this role, you will serve as the first point of contact for patients, managing inbound and outbound calls with professionalism, empathy, and accuracy. Your responsibilities will include responding to patient inquiries, scheduling appointments, providing clear information, assisting with service-related needs, and ensuring that all interactions are documented thoroughly.

This position requires strong communication skills, attention to detail, and a genuine commitment to patient care. While prior experience is not required, successful candidates will demonstrate empathy, adaptability, and a willingness to learn. Comprehensive training will be provided to ensure you are fully prepared to support patients with excellence.

Key Responsibilities

• Serve as the first point of contact for patients, managing inbound and outbound calls with professionalism, empathy, and efficiency.
• Accurately schedule patient appointments and coordinate related follow-up communications.
• Provide clear, concise, and accurate information to address patient inquiries and concerns.
• Maintain detailed and organized records of all patient interactions.
• Proactively follow up with patients to ensure inquiries are resolved and satisfaction is achieved.
• Safeguard patient confidentiality by adhering to all data protection and compliance requirements.
• Engage in regular training and development initiatives to stay current with company services, systems, and best practices.

Candidate Requirements

• High proficiency in spoken and written English (essential).
• Exceptional verbal and written communication skills with a patient-centered approach.
• Strong computer literacy and accurate typing skills.
• Ability to prioritize, multitask, and perform effectively in a fast-paced environment.
• Demonstrated adaptability, a positive attitude, and eagerness to learn.
• No prior experience required; full training will be provided to ensure success in the role.

Compensation & Benefits

• Comprehensive onboarding and structured training program.
• Competitive salary and a robust benefits package.
• A collaborative workplace culture that values teamwork, integrity, and support.
• Clear pathways for career growth and advancement within the organization.

Join Our Team

At HUBKOM (Pvt) Ltd, you will find a professional family united by integrity, driven by excellence, and proud to support thousands of patients every day.

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs100,000.00 per month

Work Location: In person