Pharmacy Technician

This full-time role focuses on delivering accurate and comprehensive medication information to patients, covering dosage, side effects, storage, and potential drug interactions. The position emphasizes ensuring patients understand the importance of medication adherence while addressing any questions or concerns they may have. Responsibilities include the timely and precise processing and dispensing of prescriptions from healthcare providers, verifying medication accuracy, dosage, quantity, and labeling. The role requires close collaboration with pharmacists to resolve prescription issues and suggest alternative therapies when necessary, alongside maintaining thorough documentation and effective communication with patients and healthcare professionals.

Key Responsibilities

- Provide patients with detailed information about their medications, including dosage instructions, side effects, storage requirements, and possible drug interactions.
- Promote medication adherence and respond promptly to patient inquiries or concerns regarding their prescriptions.
- Accurately interpret, process, and dispense prescriptions, ensuring the correctness of medication, dosage, quantity, and labeling.
- Review prescriptions for allergies, drug interactions, contraindications, or dosing errors, consulting pharmacists to resolve any issues.
- Document all clinical interventions and communicate relevant information to both patients and healthcare providers.
- Adhere to pharmacy regulations, guidelines, and best practices to maintain patient safety and service quality.
- Participate in regular reviews and updates of pharmacy policies and procedures to mitigate risks and enhance operational efficiency.
- Support quality improvement initiatives and collaborate with healthcare professionals to improve patient care outcomes.
- Maintain accurate patient prescription records within the pharmacy management system, ensuring correct posting for medications and supplies.
- Generate reports and analyze data to aid operational decision-making and performance improvement.
- Monitor inventory levels, implement control measures to minimize waste, prevent stockouts, and identify near-expiry or slow-moving stock.
- Communicate inventory needs and concerns to supervisors and assist in developing appropriate solutions.
- Ensure proper medication placement, storage conditions, and temperature control to preserve product efficacy and safety.
- Receive and verify incoming shipments of medications and medical devices, inspecting for damage or discrepancies and reporting issues promptly.
- Maintain a clean, organized, and hygienic pharmacy environment, enforcing strict hygiene and infection control protocols.
- Analyze medication consumption trends and collaborate with healthcare providers to forecast monthly demand, submitting accurate forecasts to the warehouse.
- Notify purchasing departments ahead of low stock levels to avoid shortages.
- Assist with the safe movement of medical supplies within the warehouse, following standard operating procedures and adhering to special handling requirements for sensitive items.
- Use personal protective equipment (PPE) as required.
- Conduct regular self-audits to verify stock accuracy, including batch numbers, expiry dates, quantities, and storage conditions; submit audit reports highlighting near-expiry and dead stock.
- Prepare and share inventory and prescription trend reports with the pharmacist, supported by evidence-based consumption data.
- Assist with seasonal inventory planning and coordinate with supply chain teams for the return or replacement of expired, damaged, or defective items.
- Prepare and present key performance indicators (KPIs) to management and clinical services teams.
- Perform additional tasks or responsibilities as assigned by management.

Required Qualifications

- Proven experience in pharmacy operations, including prescription processing and medication dispensing.
- Strong knowledge of medication information, drug interactions, and pharmacy regulations.
- Ability to accurately interpret prescriptions and identify potential issues.
- Experience with pharmacy management systems and inventory control.
- Excellent communication skills for effective patient interaction and collaboration with healthcare professionals.
- High attention to detail and strong organizational abilities.
- Capability to maintain hygiene and safety standards within a pharmacy setting.
- Competence in conducting audits and preparing detailed reports.
- Physical ability to assist with the movement of medical supplies while adhering to safety protocols.

Preferred Qualifications and Benefits

- Experience in quality improvement initiatives and clinical collaboration.
- Familiarity with special handling requirements for LASA (Look-Alike Sound-Alike), high-alert, flammable, fragile, and temperature-sensitive medications.
- Skills in data analysis and demand forecasting.
- Opportunity to work in a dynamic healthcare environment focused on patient safety and service excellence.
- Collaborative team setting that supports professional growth and operational excellence.

This position requires in-person attendance. Applicants will be asked about their current area of residence during the application process.