Phone Banking Officer

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join our dynamic team. The ideal candidate will be responsible for managing customer interactions via phone, providing accurate information regarding banking products, and resolving customer issues efficiently. 

Responsibilities

• Job Description:

Customer calls handle karna, banking information dena aur customers ki queries/complaints solve karna.

• Key Responsibilities:
  • Inbound calls attend karna
  • Account & banking queries solve karna
  • Product/service information dena
  • Complaints register & escalate karna
  • Customer records maintain karna
  • Bachelor’s degree
  • Good communication skills (Urdu/English)
  • Basic computer knowledge
  • Customer service experience preferred