Product Ops Specialist

Careem is building the Everything App to simplify daily life across the Middle East by offering seamless solutions for transportation, food and grocery ordering, payment management, and more. Since its inception in 2012, Careem has empowered over 2.5 million Captains to earn income and served more than 70 million customers across 70+ cities in 10 countries, spanning from Morocco to Pakistan. Careem Grocery, a rapidly expanding vertical, is focused on revolutionizing grocery, pharmacy, and retail shopping through innovative in-app experiences. We are looking for a motivated and detail-oriented Merchandising & Product Operations Specialist to join the Careem Groceries team. This role plays a critical part in shaping the in-app storefront by managing merchandising execution and operational workflows to deliver a smooth, engaging, and conversion-driven user journey.

Key Responsibilities

- Manage the in-app storefront, including the homepage, category landing pages, carousels, and other prominent sections.
- Take full ownership of content configuration and deployment using merchandising tools, ensuring accuracy and timely updates.
- Configure and troubleshoot merchandising setups, applying basic coding skills as needed.
- Develop, implement, and continuously refine merchandising strategies aligned with business goals and customer insights.
- Execute promotional plans and maintain the merchandising calendar with precision.
- Analyze user behavior, product performance, and merchandising metrics to drive ongoing improvements.
- Utilize analytics to enhance product discovery, user engagement, and conversion rates within the app.
- Monitor post-launch performance and iterate strategies to support scaling efforts.
- Collaborate closely with Category Management, Marketing, Catalog, and Design teams to coordinate campaigns and product launches.
- Act as the primary liaison between Growth, Category, and Product teams to ensure alignment on merchandising and content updates.
- Lead configuration and synchronization of in-app content to maintain consistency across platforms.
- Ensure timely and accurate setup of new features and product releases.
- Monitor tool performance, identify inefficiencies, and optimize operational processes.
- Independently manage multiple projects, including campaign setups and product launches, ensuring effective cross-functional coordination.
- Develop documentation and standard operating procedures (SOPs) for merchandising workflows and content governance.
- Leverage customer feedback and market research to identify new merchandising opportunities.
- Partner with cross-functional teams to enhance app usability and product discoverability from a merchandising perspective.

Required Qualifications

- Experience working in e-commerce or retail environments.
- Basic coding knowledge to support content configuration and troubleshooting.
- Strong communication skills for effective collaboration and feedback exchange across teams.
- Analytical ability to interpret data and translate insights into actionable improvements.
- Excellent project management skills to prioritize and manage multiple initiatives simultaneously.
- Proactive problem-solving skills with a collaborative approach to resolving challenges.
- High attention to detail in monitoring performance and executing processes.
- Customer-centric mindset focused on enhancing user satisfaction through product features.
- Understanding of quality assurance processes to maintain high standards and promptly address issues.
- Commitment to continuous learning and staying updated on industry trends, emerging technologies, and best practices in product management and operations.

Preferred Qualifications and Benefits

Careem offers a dynamic and inclusive work environment where employees can make a meaningful impact across the region while advancing their careers. Full-time team members enjoy a collaborative community of inspiring colleagues and opportunities for continuous learning and development. The work model includes four days in the office and one day remote per week, with the flexibility to work remotely from any country for up to 30 days annually. Employees benefit from unlimited vacation days, comprehensive healthcare coverage, and fitness reimbursements that support gym memberships, health clubs, and training classes. Careem is committed to equal employment opportunities and actively fosters diversity and inclusion within its workforce.

Job Skills

Attention to Detail continuous learning e-commerce or retail experience Project Management Analytical Skills Quality assurance knowledge Strong Communication Skills Problem Solving Customer-centric mindset Basic coding knowledge

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Maximum Experience

Doesn't Matter

Apply Before:

Oct 24, 2025