Relationship Manager / Senior Relationship Manager

Job Description

• To have clarity of Service Center/Area’s strategy and targets / scorecard to ensure complete support to the team for achievement of KPIs including CA, Banca, Autos and ADCs.
• To explore new prospects, by visiting potential customers, to generate leads for soliciting Funded CA NTBs as well as ensure deepening in existing Accounts to build relationships.
• To understand and adhere religiously to the control guidelines provided by both the bank and regulator while soliciting business
• To make efforts to initiate and develop relationship with customers of high integrity and clear standing and in no case to compromise on principles for achievement of KPIs / business targets.
• To collect referrals for maximum lead generation as a source to increase bank accounts and deposits to meet the set targets for the quarter.
• To maintain periodic (daily/monthly/weekly) sales call schedule, visit and call report and share with the line manager for necessary updates, action and future follow-up.
• To maintain a presence in the catchment area through regular market visits to existing and prospective customers, thereby enhancing the market reputation and the Bank.
• To provide a high level of customer service to customers and advise them on solutions in meeting their financial needs and requirements.
• To remain up to date on emerging market social/economic/business trends to ascertain avenues/opportunities to augment the Cluster’s portfolio/business volumes.
• To maintain a professional relationship with customers daily to ensure that a high customer experience is consistently delivered.
• To provide customer service to clients in line with standards set by the Bank as well as regulatory guidelines of Fair Treatment to Customers, irrespective of the product, account size or category.
• To provide Marketing material to the prospective customers, to effectively leverage the bank’s product and service suite in providing maximum utility and service to the customers.
• To deal with customers’ queries and ensure resolution of any conflicts that may arise during customer‘s contact with the bank.

Job Skills

Sales SkillsBranch ManagementBranch BankingCommunication Skills

Job Details

Industry:

Banking/Financial Services

Functional Area:

Retail

Total Positions:

30 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

All Cities, Pakistan

Gender

No Preference

Minimum Education

Bachelor

Career Level

Entry Level

Minimum Experience

1 Year

Apply Before:

Mar 26, 2025