Senior Delivery Executive

About Us

We are a fast-growing UK temporary recruitment agency specialising in the transport and logistics sector. We supply professional HGV drivers to some of the UK's largest logistics companies and pride ourselves on exceptional service, compliance, and operational excellence.

We are looking for a highly organised, driven and hands-on Senior Delivery Executive to lead our delivery function, supervise a small team, and ensure our UK clients receive an outstanding service every day.

This is not a purely managerial role. We are looking for someone who leads by example, enjoys solving problems, takes ownership, and is willing to get involved in the day-to-day operation.

Key Responsibilities:

Delivery Operations

• Manage the daily delivery operation to ensure all client bookings are fulfilled.
• Allocate work effectively across the delivery team.
• Monitor bookings, fulfilment, cancellations and shift coverage.
• Ensure drivers are contacted, confirmed and available for bookings.
• Resolve last-minute operational issues quickly and effectively.
• Maintain excellent service levels for UK clients.

Candidate Management

• Build strong relationships with candidates.
• Handle difficult conversations professionally.
• Negotiate availability, rates where appropriate, and booking commitments.
• Resolve candidate concerns and complaints efficiently.
• Maintain a positive candidate experience.

Operational Excellence

• Identify bottlenecks and recommend process improvements.
• Ensure all recruitment activities comply with UK legislation and internal procedures.
• Monitor KPIs and prepare operational reports.
• Maintain accurate records within the CRM and other operational systems.
• Ensure data accuracy across all platforms.

Reporting & Administration

• Produce daily and weekly operational reports.
• Track team performance against agreed KPIs.
• Maintain spreadsheets, dashboards and operational trackers.
• Support management with analysis and recommendations.

Essential Skills & Experience

• Bachelor's degree from a recognised and reputable university.
• Minimum 4 years' experience in operations, recruitment delivery, customer operations or service delivery.
• Excellent spoken and written English.
• Outstanding communication and interpersonal skills.
• Strong problem-solving and decision-making ability.
• Ability to work under pressure in a fast-paced environment.
• Excellent negotiation and relationship-building skills.
• Highly organised with exceptional attention to detail.
• Advanced Microsoft Excel skills, including formulas, PivotTables, lookups and reporting.
• Strong IT skills with the ability to learn new systems quickly.
• Experience using CRMs, ATS platforms or recruitment systems.
• Ability to prioritise multiple tasks while maintaining accuracy.
• Self-motivated with the ability to work independently in a fully remote environment.

Preferred Experience

Experience within one or more of the following industries would be advantageous:

• UK recruitment
• Temporary staffing
• Logistics or transport
• Business Process Outsourcing (BPO)
• Customer operations
• Service delivery

Personal Attributes

We are looking for someone who:

• Takes ownership and gets things done.
• Leads from the front rather than from behind a desk.
• Thrives in a high-pressure, fast-paced environment.
• Is proactive and anticipates problems before they arise.
• Is resilient, adaptable and calm under pressure.
• Has a strong sense of accountability.
• Enjoys improving processes and increasing efficiency.
• Maintains high standards of professionalism and integrity.

Key Performance Indicators (KPIs)

What We Offer

• Opportunity to work with a growing UK recruitment business.
• Long-term career progression.
• Performance-based bonuses.
• Ongoing training and development.
• Exposure to UK recruitment operations and industry best practices.
• A collaborative, supportive and high-performance remote working environment.

Pay: Rs125,000.00 - Rs150,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Operational: 2 years (Required)

Language:

• English (Required)

Work Location: Remote