Senior Manager

About the job
Job Description

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies.

Responsibilities

Lead a client servicing team to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators
Adept in independently handling all stages in a Customized Market Research Project as follows:
Responding to RFP / Proposal Design (Objective, Research design, Sample design, costing) 
Project Launch
Questionnaire design
Presentation preparation and sharing insights with client
Account Management
Team management
Business development
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests. 
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials. 
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets. 
Identify and recommend enhanced and new services that answer clients' business needs ∙ Build and maintain ongoing relationships with the identified key persons within client organization

Qualifications

A LITTLE BIT ABOUT YOU

∙ Postgraduate or MBA from a well-known institute

∙ At least 5 years' experience in data analytics role and client servicing

∙ Strong Client Focus and Proactiveness

∙ Working knowledge of statistics and multivariate analysis

∙ Working knowledge of research techniques and methodologies.

∙ Proactive.

∙ Able to influence and persuade.

∙ Strong customer service and interpersonal communication skills.

∙ Ability to analyze and interpret data in a challenging and insightful manner. ∙ Strong and articulate verbal and written communication skills.

∙ Efficient time management, ability to multi-task and detail-oriented.

∙ Displays maturity and creative problem-solving skills in handling crises. ∙ Recommend improvements in work processes within area of responsibility.

∙ Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)