Senior Product Operations Specialist

Job Description

Careem is building the Everything App to simplify daily life across the greater Middle East by making transportation, food and grocery ordering, and payment management more accessible. Since its inception in 2012, Careem has empowered over 2.5 million Captains to earn income and served more than 70 million customers. Operating in 70 cities across 10 countries from Morocco to Pakistan, Careem is committed to improving lives and fostering regional talent and entrepreneurship. The Careem Plus subscription program, launched in Dubai in 2021, offers members exclusive loyalty benefits within the app. With significant growth and engagement, Careem Plus aims to become the leading subscription service in the MENA region by expanding its member base and enhancing its offerings, supporting Careem’s vision to be the everyday super app.

Key Responsibilities
- Collaborate closely with Product, Engineering, QA, Care, and other teams to identify opportunities, provide daily product support, coordinate product and feature releases, and leverage customer and internal feedback to drive continuous product improvements.
- Monitor product performance to identify operational gaps, inefficiencies, and risks, then develop and optimize processes accordingly. Work with cross-functional teams to implement effective solutions and corrective actions based on key performance indicators.
- Manage multiple cross-functional initiatives involving product, operations, engineering, technical support, and marketing, demonstrating strong multitasking and resourcefulness.
- Build and maintain strong relationships with internal teams and stakeholders to ensure efficient collaboration and a productive working environment.
- Conduct in-depth data analysis to evaluate the performance of existing features and assess the potential impact of addressing new challenges and opportunities.

Required Qualifications
- Bachelor’s degree in Engineering, Marketing, or a related field.
- At least 3 years of experience in product operations, product management, or a related role within technology or consumer-focused companies. Experience with subscription models is a plus.
- Familiarity with Agile methodologies and product management tools.
- Fluency in both English and Arabic.

Preferred Skills and Benefits
Strong problem-solving abilities with a talent for analyzing complex issues and developing innovative solutions are highly valued. Candidates should be detail-oriented, highly organized, and capable of managing multiple priorities with precision. A collaborative and proactive mindset is essential, along with the ability to thrive in diverse teams, take ownership, and adapt quickly in fast-paced, dynamic environments.

Careem offers a dynamic and impactful workplace where employees can contribute meaningfully to regional development while advancing their careers. Full-time employees enjoy a flexible work schedule, including four days in the office and one day remote, with the option to work remotely from any country for up to 30 days per year. Additional benefits include unlimited vacation days, comprehensive healthcare coverage, and fitness reimbursements for activities such as gym memberships and training classes. Careem fosters a supportive community of inspiring colleagues and provides continuous learning and growth opportunities within a purposeful organization dedicated to making a difference in the region.