Senior Product Operations Specialist

Careem is building the Everything App to simplify everyday tasks across the Middle East, including transportation, food and grocery ordering, and payment management. Since 2012, Careem has empowered over 2.5 million Captains to earn income and served more than 70 million customers. Operating in 70 cities across 10 countries from Morocco to Pakistan, Careem is dedicated to improving lives and fostering a vibrant platform for regional talent and entrepreneurs. The Product Operations team is essential in optimizing Careem’s offerings, especially the Careem Food app, by enabling seamless collaboration between product, engineering, marketing, growth, and operations teams to ensure smooth execution and continuous enhancement.

Key Responsibilities

In-App Content Configuration & Execution: Manage and configure content components and widgets within the Careem Food mini app using internal tools. Ensure that all content aligns with product and marketing strategies and is implemented accurately. Execute updates carefully to prevent any user-facing errors.

Cross-Functional Collaboration: Work closely with Product Managers, Engineers, Marketing, Growth, and Platform teams to support timely feature launches and marketing campaigns. Coordinate efforts to synchronize in-app content releases with product updates and promotional activities.

Content Quality & Consistency: Maintain uniformity across all in-app content modules. Perform thorough quality checks to ensure both visual appeal and functional accuracy in every release.

Process Optimization: Identify inefficiencies in current content configuration workflows and contribute to refining processes. Assist in documenting best practices to support scalable and efficient content operations.

Basic Data Monitoring: Help track the performance of in-app content and provide insights to guide future improvements. Support evaluation of feature impact through basic data analysis and reporting.

Required Qualifications

Scripting & Tooling Comfort: Experience or familiarity with scripting tools or content management platforms such as JSON-based systems, internal CMS tools, or low-code environments.

Attention to Detail: Strong focus on precision when setting up content, executing configurations, and monitoring performance to ensure high quality and accuracy.

Basic Product Understanding: Awareness of how technology products operate and how in-app experiences affect user behavior.

Communication Skills: Ability to communicate clearly and effectively across diverse teams, share insights, and gather feedback.

Analytical Skills: Capability to interpret data and extract actionable insights to improve content performance and user experience.

Project Management: Excellent organizational skills to manage multiple priorities, meet deadlines, and maintain workflow efficiency.

Problem Solving: Proactive in identifying challenges and contributing to timely, effective solutions.

Customer Focus: A user-first mindset to help shape and validate content and features that meet customer needs.

Quality Assurance: Understanding of QA processes to uphold high standards of content and product quality.

Continuous Learning: Enthusiasm for staying current with the latest tools, technologies, and best practices in product operations and content configuration.

Careem is an equal opportunity employer committed to diversity and inclusion. This role offers an exciting opportunity to join a dynamic team driving innovation and excellence within the region’s leading super app.

Job Skills

Attention to Detail JSON-based systems content management platform slow-code environments Problem Solving scripting tools Analytical Skills continuous learning Quality Assurance Basic Product Understanding JSON Communication Skills internal CMS tools Customer Focus Project Management

Job Details

Industry:

Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender

No Preference

Age

18 - 65 Years

Maximum Experience

Doesn't Matter

Apply Before:

Sep 12, 2025