Senior Site Reliability Engineer I

Job Description

Careem is building the Everything App to serve the greater Middle East, aiming to simplify everyday tasks like transportation, food and grocery delivery, and payment management. Since its inception in 2012, Careem has empowered over 2.5 million Captains to earn income, served more than 70 million customers, and fostered a vibrant platform for regional talent and entrepreneurs. Operating in 70 cities across 10 countries, the company is focused on advancing cloud-native technologies and persistent storage solutions to improve the resilience, scalability, and reliability of its platform.

Key Responsibilities
Design, build, and maintain Kafka clusters and their ecosystems to ensure high service resilience, reliability, and scalability. This role accelerates deployments that enhance products used by millions daily. Lead the development and operation of storage clusters and ecosystems on AWS, overseeing the system lifecycle from design through deployment. Develop support tools and technical processes that streamline engineering workflows across multiple services. Identify opportunities to automate and scale systems while upholding security and reliability standards. Participate in on-call rotations and contribute to refining incident response procedures to minimize downtime and improve system stability.

Required Qualifications
A minimum of 5 years’ experience in developing, operating, and troubleshooting storage clusters or other highly available systems at scale is essential. Proven expertise in running Kafka within Kubernetes environments is required. Proficiency in one or more programming languages such as Go, Python, Java, Groovy, Scala, or Ruby is expected. A strong background in cloud infrastructure, preferably AWS, is necessary. Experience with infrastructure automation following Infrastructure as Code principles is important. Solid Unix/Linux skills, including networking and scripting, are required. Experience in incident response and incident management is considered advantageous.

Preferred Qualifications and Benefits
Knowledge of additional automation areas like monitoring, continuous integration/continuous deployment (CI/CD), and security is a plus. Careem offers a dynamic work environment where employees can make a meaningful impact across the region while advancing their careers. Flexible work arrangements include four days per week in the office and one day remote, with the option to work remotely from any country for up to 30 days annually. For individual contributor roles in technology, the schedule includes two office days and three remote days weekly. Employees enjoy unlimited vacation days to support a healthy work-life balance. Comprehensive healthcare benefits and fitness reimbursements are provided, covering gym memberships, health clubs, and training classes. This role offers the opportunity to collaborate with inspiring colleagues and contribute to a purpose-driven organization committed to regional growth and innovation.

Careem is an equal opportunity employer that values diversity and inclusion. The hiring process is free from discrimination and compliant with applicable laws. The collection of demographic data during recruitment is voluntary and used solely for internal monitoring and diversity initiatives.