TAC Engineer Level-1 - Karachi

About the job
Company: Cyber Internet Services (Pvt.) Limited (Cybernet)
Job Location: Head Office – Karachi (Onsite)
Department: Managed Services
Position: TAC Engineer Level-1

Responsibilities and Duties:

Provide technical support to customers via phone, email from corporate clients.
Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.
Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.
Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.
Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.
Actively monitor network performance and identify potential issues before they affect customers.
Participate in regular training sessions and team meetings to share insights and best practices.

Skills and Requirements:

Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.
Experience in technical support roles, preferably in the telecommunications or ISP industry.
Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)
Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
CCNA training or certification would be preferred.
Open to fresh graduates or individuals with 1-2 years of relevant experience.
Basic understanding and experience in network security principles and practices.
Knowledge of Linux and VM environment are a plus.
Willingness to work on an 8-hour shift rotation schedule

How to Apply:

Send your resume to [email protected] with "TAC" in the subject line.

Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.