Techno-Functional Consultant

About the job
Techno-Functional Consultant – Microsoft Dynamics 365 CE

Company: AlphaBOLD
Job Title: Techno-Functional Consultant – Microsoft Dynamics 365 CE
Location: Remote In Pakistan (US Time Zone)
Employment Type: Full-Time

About the Role:

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement (CE). This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:

· Engage directly with clients to gather business requirements and translate them into Dynamics 365 CE solutions
· Configure Dynamics 365 CE modules including Sales, Customer Service, and Marketing
· Collaborate with technical teams to design, customize, and implement integrations and workflows
· Conduct functional analysis, create documentation (FRDs, solution design), and lead solution demos
· Provide user training, UAT support, and post-deployment assistance
· Participate in system upgrades, data migration planning, and performance tuning
· Work with stakeholders to define project timelines, deliverables, and success criteria

Required Qualifications:

· 4–5+ years of experience working with Microsoft Dynamics 365 CE (CRM)
· Proven experience in both functional consulting and technical configuration
· Hands-on experience with Power Platform (Power Automate, Power Apps)
· Solid understanding of CRM business processes (sales cycle, case management, etc.)
· Ability to configure entities, forms, workflows, and business rules
· Basic knowledge of customization using JavaScript, PowerShell, or .NET is a plus
· Strong communication and stakeholder management skills
· Experience working in remote, cross-functional, and client-facing environments
· Willingness to work in US business hours.

Preferred Skills:

· Microsoft Certifications in Dynamics 365 CE / Power Platform
· Experience in integration with third-party systems using APIs
· Familiarity with Azure DevOps or other project tracking tools

What We Offer:

· Competitive salary and benefits
· Dollar Pegging
· Internet and Gym Reimbursements.
· Company Sponsored Subsidized Lunch
· Paid holidays and vacations
· Medical outpatient reimbursement and inpatient facility.
· Opportunities to make a difference in a small, yet highly productive environment.
· Provident Fund
· Employee Centric Benefits and Policies.
· Fully remote work model with flexible hours
· Opportunity to work on global CRM implementations in