Telephone Operator

About the job

Job Title: Telephone Operator – AI Trainer

Job Type: Contract (Part-time or Full-time)

Location: Remote

Job Summary

Join our customer’s team as a Telephone Operator contributing directly to an innovative AI training initiative. In this flexible, fully remote position, you’ll leverage your extensive experience in managing calls, directory assistance, and customer service to help shape the future of telephone-based artificial intelligence. This short-term project offers a unique chance to transform your practical expertise into valuable, real-world data that enhances next-generation technology.

Key Responsibilities

• Create concise written examples of real telephone operator scenarios based on your professional experience
• Ensure each submission represents authentic, real-world tasks such as directory assistance, emergency dispatch, billing inquiries, or customer support
• Collaborate with project coordinators to uphold clarity and high-quality standards in all materials
• Share actionable feedback and participate in peer review sessions when requested
• Accurately describe common telephone operator challenges and resolutions in a structured, easy-to-understand format
• Maintain strict attention to detail in written and verbal communications to ensure data integrity
• Work independently, adhering to provided guidelines and deadlines

Required Skills and Qualifications

• Minimum 5 years’ experience as a Telephone Operator or a closely related role (PBX Operator, Directory Assistance Agent, Call Center Operator)
• Proven expertise in call management, customer information delivery, and phone-based support services
• Exceptional written and verbal communication skills, with a strong focus on accuracy and clarity
• Demonstrated attention to detail, especially when documenting processes or customer interactions
• Capability to recall and articulate real-life operator tasks in structured written examples
• Confidence working independently and interpreting written instructions in English
• Strong problem-solving skills, particularly in fast-paced or real-time scenarios

Preferred Qualifications

• Previous promotion, recognition, or leadership experience in telephone operations (e.g., team lead, senior operator)
• Proficiency in resolving complex customer inquiries or troubleshooting
• Familiarity with telecommunications platforms, PBX systems, or helpdesk tools