Area Incharge / Supervisor - Retail / Admin

The Area Incharge Supervisor Sales / Admin will be responsible for overseeing the sales operations, administrative tasks, and general management of the area under his jurisdiction. This role requires ensuring smooth day-to-day operations, managing the retail team, implementing sales strategies, maintaining customer relationships, and ensuring administrative tasks are handled efficiently.

Key Responsibilities:

1. Sales Management:

• Supervise and lead the R.S.E within the assigned center to achieve sales targets.
• Develop and implement sales strategies and action plans to maximize sales growth.
• Monitor sales performance and provide necessary guidance, training, and motivation to the R.S.E
• Identify and explore new business opportunities and potential clients within the area.
• Ensure proper product knowledge and market awareness among the sales team.
• Ensure accurate and timely reporting of sales figures, trends, and other key performance indicators (KPIs).

2. Customer Relationship Management:

• Maintain strong relationships with key clients and customers.
• Address customer queries, complaints, and feedback promptly to ensure customer satisfaction.
• Implement customer retention strategies and initiatives to enhance long-term business relationships.

3. Administration and Operations:

• Oversee the daily administrative tasks, including schedules, records, and reports.
• Coordinate with other departments (finance, HR, etc.) to ensure smooth operations.
• Maintain office supplies, inventory, and equipment in good condition.
• Ensure compliance with company policies, procedures, and regulatory requirements.

4. Team Supervision and Development:

• Provide leadership and mentorship to the sales team.
• Monitor team performance, conduct weekly & monthly meetings, and assess individual progress.

5. Reporting and Analysis:

• Prepare and submit regular reports on sales performance, market trends, customer feedback, and other relevant information.
• Analyze sales data to identify areas for improvement and make informed decisions.
• Forecast sales and provide insights into potential challenges and opportunities in the market.

Qualifications:

• Min- Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree is a plus).
• Proven experience of at least 3-5 years in sales and administrative roles, with a track record of managing a sales team.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze sales data, prepare reports, and present findings.
• Proficiency in MS Office (Excel, Word, PowerPoint), CRM tools, and other sales-related software.
• Knowledge of market trends, competitor analysis, and customer relationship management.
• Ability to work under pressure and meet deadlines.

Key Skills:

• Sales management and leadership
• Customer relationship management
• Administrative proficiency
• Team coordination and motivation
• Problem-solving and decision-making
• Time management and organizational skills

Working Conditions:

• Full-time position. Duty in 2nd shift.
• Standard office hours with some flexibility as needed based on sales and operational requirements.