Catering Officer

About the job

Job Purpose

To support the effective delivery of inflight catering services by ensuring consistent quality, cost control, regulatory compliance, and service excellence across the network.

Key Result Responsibilities

 

• Provides support in implementing and monitoring inflight catering standards, policies, and procedures to ensure consistent service quality and regulatory compliance across all stations.
• Conduct routine and ad-hoc inspections of catering services, products, equipment, and packaging to ensure compliance with quality, hygiene, and safety standards.
• Monitor and evaluate inflight catering performance through cabin crew feedback/ reports, and audits; identify gaps and recommend corrective actions.
• Collaborate with Cabin Crew, Flight Operations, Engineering, and external service providers to resolve catering, equipment, and service-related issues efficiently.
• Review and analyze catering uplift, stock levels, duty-free sales, and consumption patterns to ensure optimal stock control, cost efficiency, and revenue alignment.
• Ensure effective control of onboard equipment and catering inventory, including periodic checks to identify shortages, damages, or discrepancies.
  
   

Key Result Responsibilities - Continued

 

• Support initiatives aimed at enhancing passenger experience, improving onboard product quality, and optimizing service delivery without compromising cost or quality.
• Conduct quality checks on inflight food and beverage offerings and coordinate with caterers to address non-compliance, service gaps, or recurring issues.
• Participate in cross-functional meetings to support service improvements, new initiatives, and operational enhancements related to inflight services.
• Ensure compliance with SLAs, internal procedures, and audit requirements; review invoices, sales reports, and customer feedback to identify discrepancies or improvement opportunities.
• Prepare accurate reports and performance updates for management, highlighting trends, risks, and recommendations for service enhancement.
  
   

Qualifications (Academic, Training, Languages)

 

• Diploma/Higher Secondary Certificate is acceptable for this role if combined with the necessary function-related experience; a bachelor’s degree in Travel/ Tourism/ Hotel/ Management or any related stream is preferred.
• Sound knowledge of inflight catering operations, food safety, hygiene standards, and service quality requirements.
• Strong analytical and organizational skills to manage catering controls, inventory, and cost efficiency.
• Ability to conduct quality checks, audits, and compliance reviews to ensure adherence to standards and procedures.
• Effective communication and coordination skills to work with cabin crew, caterers, and internal stakeholders.
• Good problem-solving skills with a customer-focused mindset and attention to detail.
• Proficiency in basic reporting tools and systems relevant to catering operations.
  
   

Work Experience

 

• 2 years’ experience in a similar capacity in an Airline/ Hospitality Sector or any related service industry with practical knowledge of food handling standards, hygiene, catering accounting, supervisory and administrative skills.