Chat Support/Call Support - Executive

- Answering customer inquiries via phone, email, and live chat in a professional and timely manner.

- Addressing customer complaints and issues efficiently and effectively.

- Providing product and service information to the customers.

- Identifying and escalating priority issues to the appropriate department or individual.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Keeping up-to-date with product and service information and making recommendations to customers as appropriate.

- Providing feedback to the management team on customer concerns and trends.

- Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.

You can apply at [email protected]

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)