Customer Service for Karachi

The Customer Service serves as the first point of contact for patients/clients, assisting them with their healthcare-related inquiries. It involves handling calls, chat, and email queries efficiently.

Key Responsibilities

• Managing incoming calls, emails, and chats from patients regarding service inquiries and appointments.
• Schedule, reschedule, and cancel patient appointments as needed.
• Resolve patient complaints and issues or escalate them to the appropriate department for further resolution.
• Maintain accurate patient records by updating contact details and appointment statuses.
• Follow up on patient inquiries and ensure timely and effective resolution.
• Collaborate with medical staff to ensure smooth communication and patient flow.

Qualifications

• Prior experience in a customer service, sales, or patient-facing role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to handle high-stress situations with professionalism and empathy.
• Knowledge of medical terminology and healthcare processes is an advantage.
• Computer skills, including proficiency in Microsoft Office (Excel, Word, Outlook)

Please send your CV and application letter to [email protected]

Job Type: Full-time

Work Location: In person