Customer Services Executive

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities:

• Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.
• Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.
• Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.
• Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.
• Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.
• Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.
• Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.
• Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.
• Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.

Qualifications:

• Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
• Experience: Minimum of 1-2 years of experience in customer service or a related role.
• Skills:
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Location DHA Phase 1, Karachi, Pakistan

Job type
Full Time (Onsite)

Apply at

[email protected]
[email protected]

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Preferred)